What is the phone number for VNPT Customer Service? Detailed information about VNPT’s hotline numbers

VNPT is a state-owned enterprise operating in the Telecommunications and Information Technology sector. Currently, VNPT is deploying multiple customer support hotlines to ensure the most timely and in-depth support for user issues. This article will help you summarize all the current VNPT switchboards.

Information about VNPT

Full name

Vietnam Posts and Telecommunications Group (VNPT)

International trading name

Vietnam Posts and Telecommunications Group (VNPT)

Contact address

VNPT Building, 57 Huynh Thuc Khang, Lang Ha Ward, Dong Da District, Hanoi

Slogan

VNPT – Real life

Business areas

Voice services; Communication services; Data transmission services; System services, solutions; Satellite services

VNPT is the abbreviation of Vietnam Posts and Telecommunications Group, established in 2006. By 2010, VNPT had transformed its operations into a One Member Limited Liability Company model with the State as the sole owner.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 1)

VNPT is the first enterprise laying the foundation for the development of the Postal and Telecommunications sector in Vietnam. At the same time, VNPT is also a key role player in making Vietnam one of the 10 countries with the fastest growth rate in the Postal and Telecommunications sector globally. According to the announcement of VNR 500 – Ranking of the 500 largest enterprises in Vietnam announced in 2012, VNPT is the third largest company in Vietnam.

VNPT’s hotlines

VNPT is currently operating multiple VNPT hotlines. Each hotline specializes in supporting specific areas to ensure the most in-depth and timely support.

1. Hotline 0911001091

0911001091 is a hotline for consulting and answering questions related to VinaPhone mobile network products and services.

VNPT switchboard staff 0911001091 will provide detailed information about VinaPhone mobile service packages, VNPT’s Internet and MyTV services based on actual usage. This way, customers can choose the most suitable and cost-effective services.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 2)

  • Branch 1: Advisory support for using VinaPhone services, VinaPhone customer support policies.
  • Branch 2: Receiving customer feedback on service quality, network access, payment, pricing, calls, and spam messages.
  • Branch 3: Supporting the use of VNPT Pay Wallet, Mobile Money and services such as number portability (MNP), Vpoint service.
  • Branch 4: Support for Agents, VinaPhone Retailers, and Business Centers.
  • Branch 5: Supporting subscriber information checking and updating.

Branches 1, 2, 3, and 5 support 24/7. Branch 4 serves from 7am to 9pm every day (including holidays and festivals).

2. Hotline 18001166

VNPT hotline 18001166 specializes in consulting and answering questions about Internet, MyTV, and fixed telephone products/services.

This hotline will help customers who want to subscribe to and use VNPT’s services without having to go to the service points. This way, you can save time and effort.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 3)

Also, if you want to register for installation of VNPT’s Internet and MyTV services, you can also contact the hotline 18001166 or (area code) 800126. In which, the hotline (area code) 800126 will directly support customers with technical support needs.

  • Branch 1: Receiving reports of faults and technical repair requests.
  • Branch 2: Advising on product policies, installation and registration.
  • Branch 3: Reflecting on service quality, receiving complaints.

Branch 1 supports 24/7, Branches 2 and 3 support from 7am to 9pm (including holidays and festivals).

3. Hotline 18001260

The hotline 18001260 will consult and answer questions about Information Technology and Digital Services. All branches of this hotline are available 24/7 (including holidays and festivals).

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 4)

  • Branch 1: Advising on business, education, healthcare, smart tourism, smart city services, and other software solutions.
  • Branch 2: Advising on cloud computing services, SMS Brandname, data centers, and the 1800-1900 service group.
  • Branch 3: Advising on transmission services, enterprise voice services, direct Internet services, and TV service group.
  • Branch 4: Specializes in receiving technical support and handling incidents.

4. Hotline 18001091

In addition, to help customers easily identify official calls from VinaPhone, calls from the hotline 18001091 will display the number 0888001091.

  • Branch 1: Reporting lockout and supporting information on promotions and discounts;
  • Branch 2: Providing guidance on SIM numbers, 3G/4G network access, and top-up;
  • Branch 3: Support for products, services, and customer support policies.
  • Branch 4: Support for Agents and Retailers.
  • Branch 5: Advising on number portability.

The 18001091 hotline is toll-free for all customers nationwide. Branches 1, 2, 3 support 24/7. Branches 4, 5 serve from 7am to 9pm every day.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 5)

Other customer support channels of VNPT

In addition to the hotline channel, VNPT also deploys several other channels to provide comprehensive and fast customer support. Below are the specific information:

1. Customer care via Email

If the issue is not urgent, you can send an email requesting support to the email address [email protected]. This method can be performed on various devices such as laptops, computers, phones, etc.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 6)

As soon as receiving a request from a customer, VNPT staff will receive the information and respond as soon as possible. VNPT’s email response time is from 7am to 5pm every day.

2. Customer care via My VNPT app

The My VNPT app not only helps customers register for service packages, check the services they are using but also serves as a support and customer care channel 24/7.

To be supported via the My VNPT app, you do the following:

Step 1: Download the My VNPT app to your phone and register an account.

  • Download link for Android: HERE.
  • Download link for iOS: HERE.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 7)

Step 2: After logging in, select the Support> Home Internet section.

Step 3: Enter the subscriber code and select the support request.

Finally, VNPT staff will receive the information and get back to you as soon as possible to support your request.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 8)

3. Customer care via Fanpage

Support via fanpage is also a customer care method adopted by many businesses, including VNPT. You just need to visit the web browser on your device and enter this address, then select the Send a message option to start chatting with VNPT staff.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 9)

4. Customer care via Website

With this method, you also visit the web browser and enter this address. Pay attention to the lower right corner of the screen, click on the VNPT Assistant – AMI icon.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 10)

Then, the chat window will appear and you enter the request to be answered and then click SEND. The working hours of VNPT’s virtual assistant AMI are 24/7, as long as there is an internet-enabled device, you can contact anytime, anywhere.

VNPT Switchboard - Detailed information about VNPT's customer support hotlines (Image 11)

Conclusion

The above is all the information about the VNPT switchboard. Due to the various hotlines, you need to determine what issue you need clarification on to contact the appropriate corresponding hotline. Hopefully, this sharing will help you find a reliable channel when you need more information about VNPT and the services provided by VNPT.

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